At MevyzoMart, customer satisfaction is important to us. We aim to make the return and refund process as clear and convenient as possible while maintaining appropriate product eligibility requirements.
1. Return Window
Customers may raise a return request within 7 days from the confirmed date of order delivery, unless otherwise mentioned on the applicable product page.
Return requests submitted after the applicable return period may not be accepted.
2. Return Eligibility
To be eligible for a return, products must:
Be completely unused.
Be undamaged and in original condition.
Be returned in the original sealed packaging wherever applicable.
Include all original accessories, components, manuals, tags, or other items supplied with the product.
Be accompanied by valid proof of purchase such as the order ID or invoice.
Products that show signs of use, damage, alteration, or missing components may not qualify for return.
3. Non-Returnable Products
Returns and refunds are not available for:
Personalized or customized products.
Perishable products.
Digital goods or digital products.
Products that are used or damaged after delivery.
Products that do not meet the applicable return eligibility requirements.
Additional product-specific exclusions may be mentioned on the relevant product page.
4. Damaged, Defective, or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible within the applicable return window.
For faster resolution, customers should provide:
Order Number
Clear photographs of the product and packaging
Details describing the issue
Unboxing video, if available
Our team will review the request and, where applicable, arrange an appropriate resolution based on the product condition and circumstances.
5. Return Inspection
Returned products may be inspected after receipt.
A return will be approved only if the product satisfies the applicable return conditions, including its condition, packaging, accessories, and other eligibility requirements.
MevyzoMart reserves the right to reject a return request where the product does not meet the stated eligibility criteria.
6. Refund Process
Once an approved returned product is received and successfully inspected, the applicable refund will be processed to the original payment source.
Approved refunds are generally credited within 5–7 business days after completion of the quality inspection.
The actual time taken for the amount to appear in the customer’s account may vary depending on the payment provider or banking institution.
7. Exchange Policy
Product exchanges may be available depending on the product, reason for return, and stock availability.
Where an exchange is not possible, an eligible refund may be processed according to the applicable policy.
8. Cancellation Policy
Orders may be cancelled before dispatch, subject to order status and operational feasibility.
Once an order has been dispatched, cancellation may no longer be possible. Eligible products may be returned after delivery in accordance with this Return & Refund Policy.
9. Shipping and Other Charges
Shipping charges, COD charges, handling charges, or other applicable fees may be non-refundable depending on the reason for return and the applicable order conditions.
10. Return Approval
All return requests are subject to verification and approval.
MevyzoMart reserves the right to reject return requests where the product is used, damaged after delivery, incomplete, missing accessories, improperly packaged, or otherwise fails to meet the return eligibility requirements.
11. Contact
For return or refund-related assistance, please contact:
