At NEXRO, we respect your privacy and are committed to protecting your personal information.
Information We Collect
We may collect:
• Name
• Email address
• Mobile number
• Billing and delivery address
• Order history
• Device and browser information
• IP address
• Website usage information
• Customer support communications
How We Use Your Information
We use your information to:
• Process and deliver orders
• Provide customer support
• Send order updates
• Process refunds and replacements
• Improve our website and services
• Prevent fraud
• Comply with legal obligations
• Send promotional communications where permitted
Cookies
Our website uses cookies to improve browsing experience, remember preferences, analyze traffic, and enhance website functionality.
Sharing Your Information
We may share information with:
• Logistics partners
• Payment gateway providers
• Technology and hosting partners
• Customer support providers
• Legal authorities where required by law
We do not sell customers’ personal information.
Data Security
We implement appropriate administrative and technical safeguards to protect your personal information. However, no online transmission method is completely secure.
Data Retention
Personal information is retained only as long as necessary for order fulfillment, customer support, legal compliance, accounting, and fraud prevention.
Marketing Communications
Customers may receive promotional emails or SMS where permitted. You may unsubscribe at any time.
Your Rights
Subject to applicable law, you may request:
• Correction of personal information
• Account assistance
• Privacy-related support
• Access to your stored information
Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
